Zoom Workplace
About
Zoom is a video communications company founded in 2011 and best known for Zoom Meetings. Its platform, now called Zoom Workplace, brings together meetings, team chat, whiteboards, docs, phone, mail and calendar.
People use Zoom for video meetings, webinars and team collaboration. AI Companion, included at no extra cost on paid plans, summarises meetings, answers questions about what you missed, drafts messages and emails, and organises notes and action items.
As of October 2026, Zoom Workplace has a free Basic plan, Pro at around $16 per user a month on monthly billing (cheaper annually), Business at around $22 a month and Enterprise pricing. ZoomMate, a paid agentic AI tier launched in 2026, adds more advanced AI on top.
Features and integrations
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Video Meetings: Host HD meetings up to 30 hours on paid plans, with breakout rooms and recording.
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AI Companion Meeting Summaries: Get automatic summaries, next steps and smart recordings after each meeting.
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Ask AI Companion: Ask questions during meetings, such as what you missed, without interrupting.
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AI Writing Help: Draft chat replies, emails and docs with AI Companion.
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Team Chat and Docs: Collaborate in persistent chat channels and shared documents.
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Zoom Phone and Webinars: Add cloud phone and webinar products to the same platform.
Pros and cons
Pros
- AI included at no extra cost: AI Companion comes with paid Zoom plans.
- Reliable, familiar meetings: Zoom is easy for guests to join.
- Broad workplace suite: Chat, docs, phone and mail sit alongside meetings.
- Free plan available: Basic meetings are free with time limits.
Cons
- Advanced AI costs more: Agentic features sit in the paid ZoomMate tier.
- Free plan limits: Free meetings have time limits and fewer features.
- Competes with bundled tools: Many companies already get Microsoft Teams or Google Meet with their suite.
Founder
Eric Yuan
Founder, Zoom Communications
Eric Yuan founded Zoom in 2011 and serves as its CEO. He previously was a vice president of engineering at Cisco's WebEx video conferencing business.
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Last updated October 5, 2026