About
Zendesk is a customer service software company founded in Copenhagen, Denmark, in 2007 and now headquartered in San Francisco. It is one of the most widely used help desk platforms for businesses of all sizes.
Support teams use Zendesk for ticketing, messaging, live chat, voice, help centres and reporting. Its AI includes autonomous AI agents that resolve customer requests, Copilot for human agents, and AI-powered knowledge and quality tools.
As of October 2026, Zendesk’s Support Team plan costs about $25 per agent a month ($19 billed annually) for email ticketing, while the Suite Team plan with omnichannel and AI agents costs about $69 a month ($55 annually), with higher Professional and Enterprise tiers. Since May 2026, AI agents are included in plans with a small monthly allowance of automated resolutions, beyond which resolutions are billed.
Features and integrations
-
Ticketing: Manage customer requests from email, chat, social and voice in one workspace.
-
AI Agents: Autonomous agents resolve common requests across messaging and email.
-
Copilot: An add-on that suggests replies, summarises tickets and recommends next steps for agents.
-
Help Center: Build a self-service knowledge base that AI agents also use.
-
Omnichannel Messaging and Voice: Support customers on web, mobile, social and phone on Suite plans.
-
Reporting and Workforce Tools: Analytics, quality assurance and workforce management add-ons.
Pros and cons
Pros
- Mature, reliable platform: Trusted by thousands of support teams.
- Wide channel coverage: Email, chat, social, messaging and voice in one tool.
- AI agents included: Every plan now includes AI agents with a resolution allowance.
- Large app marketplace: Integrates with many business systems.
Cons
- Costs stack up: Seats, add-ons and resolution charges increase the real price.
- Entry plan is limited: Support Team has no chat, voice or AI agents in practice.
- Complex pricing: The automated-resolution meter can be hard to forecast.
Founder
Mikkel Svane
Founder, Zendesk
Mikkel Svane co-founded Zendesk in Copenhagen in 2007 with Morten Primdahl and Alexander Aghassipour, and led it as CEO through its move to San Francisco and its 2014 public listing.
Reviews
There are no reviews yet. Be the first one to write one.
Write a review
Alternatives
Related tools
Last updated October 5, 2026