Intercom

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Starting at
$39/mo
Free trial
Yes
Founded
2011

About

Intercom is a customer service platform founded in 2011 in San Francisco by four Irish entrepreneurs. It pioneered in-app messaging and became one of the best-known support tools for software companies. In May 2026 the company renamed itself Fin, after its AI agent, while keeping Intercom as the name of its help desk.

Support teams use Intercom for live chat, a shared inbox, ticketing and help centres. Fin AI Agent answers and resolves customer questions across chat, email, voice and other channels, and Fin AI Copilot helps human agents draft replies. In June 2026, Salesforce announced an agreement to acquire the company.

As of October 2026, Intercom’s Essential plan costs $39 per seat a month or $29 billed annually, with Advanced and Expert plans above it. Fin AI Agent is billed at $0.99 per resolution on top of seats, and can also be used with other help desks.

Features and integrations

  • Fin AI Agent: Resolves customer questions across chat, email, voice and social, billed per successful outcome.

  • Fin AI Copilot: Helps human agents find answers and draft replies inside the inbox.

  • Messenger: In-app and website chat that combines bots, articles and live support.

  • Shared Inbox and Ticketing: Manage conversations and tickets across channels in one place.

  • Help Center: Publish a knowledge base that also trains Fin.

  • Workflows and Procedures: Automate routing and multi-step support processes.

Pros and cons

Pros

  • Leading AI agent: Fin is one of the most capable customer service AI agents.
  • Outcome-based AI pricing: You pay for resolutions, not just seats.
  • Modern messenger: Polished in-app and web chat experience.
  • Works with other help desks: Fin can plug into Zendesk, Salesforce and more.

Cons

  • Costs can climb: Seats plus per-resolution charges add up at high volume.
  • No free plan: Paid seats are required after the trial.
  • Ownership change: The pending Salesforce acquisition may change roadmap and packaging.

Founder

Eoghan McCabe

Founder, Fin (formerly Intercom)

Eoghan McCabe co-founded Intercom in 2011 with Des Traynor, Ciaran Lee and David Barrett, and returned as CEO in 2022 to lead its shift to AI. The company renamed itself Fin in 2026.

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Last updated October 5, 2026