Harmony

Pricing: Premium
Free trial: No
Founded: 2025

About

Harmony is an AI-native IT and enterprise service management platform designed to automate employee service requests. Its AI agents operate through workplace tools such as Slack and Microsoft Teams, handling tasks including password resets, application access, onboarding, device issues, and other internal requests.

The platform also combines service management with asset, application, knowledge, and employee management, giving IT and operations teams a centralized environment for automating repetitive service workflows.

Features and integrations

AI Service Desk Agent: Harmony's AI Service Desk Agent receives employee requests through channels such as Slack and Microsoft Teams, understands the request, gathers relevant context, and can take actions to resolve routine issues without requiring employees to navigate a traditional service portal.
Pre-Built AI Agent Workforce: The platform provides more than 100 production-ready AI agents covering tasks such as password resets, application access, device recovery, onboarding, offboarding, identity management, and knowledge recommendations. These agents can automate repetitive operational processes across different departments.
AI Agent Builder: Harmony includes a no-code AI agent builder that allows organizations to create agents for their own processes, policies, tools, and workflows. This extends automation beyond the platform's pre-built agents without requiring teams to build every workflow from scratch.
Knowledge Base Generation: Harmony continuously uses information from tickets, employee interactions, and organizational context to generate and maintain a dynamic knowledge base. This helps keep support information aligned with changing organizational processes rather than relying entirely on manually maintained documentation.
Asset and Application Management: The platform provides visibility into organizational devices, software, and applications. Application management includes license and renewal tracking, SaaS usage visibility, shadow IT discovery, and license optimization, while asset management provides an automated inventory of organizational assets.
Integrations and Secure Automation: Harmony supports more than 100 integrations with identity providers, device-management platforms, applications, and other enterprise systems. Its architecture includes policy guardrails, human approval for sensitive actions, deterministic workflows, and scoped access to reduce unnecessary exposure to core IT systems.

Pros and cons

Pros

Broad automation coverage: Harmony goes beyond basic ticket classification by combining AI service-desk capabilities with identity, application, asset, onboarding, and other operational workflows, allowing organizations to automate multiple repetitive internal-service processes from one platform.
Works inside existing communication tools: Employees can interact with Harmony through workplace platforms such as Slack and Microsoft Teams instead of having to locate a separate service portal. This can make routine internal support requests more conversational and accessible.
Large library of ready-made agents: Harmony offers more than 100 production-ready agents covering common IT, identity, hardware, software, HR, security, and knowledge-management tasks. Teams can therefore start with existing automation rather than designing every workflow themselves.
Enterprise-oriented security controls: Harmony describes multiple safeguards around its AI agents, including policy guardrails, human approval for sensitive actions, deterministic execution, and least-privilege connections. These controls are designed for environments where automated actions require governance.

Cons

No public standard pricing: Harmony currently does not publish fixed plan prices. Quotes depend on factors such as company size, departments, request volume, and environment complexity, making it harder for smaller teams to estimate costs without contacting the company.
Primarily designed for organizations: The platform's positioning, integrations, service-management features, and pricing process are oriented toward business and enterprise environments. Individual users looking for a lightweight personal productivity or support tool may find its scope broader than necessary.
Deployment depends on integrations: Harmony's automation capabilities rely on connections to identity providers, device-management systems, business applications, and organizational data. Organizations with complex or unusual environments may therefore need additional configuration before achieving their desired automation coverage.

Founder

Nitzan Shapira and Ran Ribenzaft

Founder, Harmony IT Inc

Nitzan Shapira is Harmony's Co-Founder and CEO. He previously co-founded Epsagon, a cloud observability company that was acquired by Cisco in 2021. Ran Ribenzaft is Co-Founder and CTO, leading Harmony's AI-agent and technical work. He also co-founded Epsagon and is an AWS Serverless Hero.

Founded Year: 2025. Harmony's LinkedIn company profile and Lightspeed's company profile both list 2025 as the founding year. A 2025 SEC Form D filing for Harmony IT, Inc. also identifies Shapira and Ribenzaft